Frequently asked questions

• IVA Dealer Overview Page: You can visit the IVA dealer overview page to find a list of authorized IVA dealers in your area. You can search by postal code or city name to find the nearest dealers.
• Google Maps: Use Google Maps and search for “IVA scooter dealer” followed by your location. This gives you a visual overview of the nearest dealers.
• Contacting IVA Mobility: If you have specific questions or need help finding a dealer, you can contact IVA Mobility for direct support.

• Check the dealer list: Look at the dealer locator to confirm whether a dealer is authorized.
• Contacting IVA: For webshops, you can contact IVA to verify whether the online store is an authorized dealer. This is important for warranty and service provision.

IVA Mobility supplies exclusively through affiliated dealers. You cannot order products directly from the factory. Use the dealer locator to find an authorized dealer where you can place orders.

IVA provides minimum sales prices, but these may vary depending on the services offered, such as customized advice and additional service visits.

This depends on the chosen model and color. Your dealer can provide you with specific information about this. Factors such as stock availability and specific requests can affect the delivery time.

Unfortunately, delays can occur due to factors such as late delivery of parts or technical malfunctions. Naturally, we try to prevent this at all times. Your dealer can keep you informed of the status of your order.

Contact the dealer where you purchased your vehicle to discuss your return request.

Sometimes return costs are charged if a vehicle has been driven. Do you have more questions about this? Contact the dealer where you purchased your vehicle to discuss your return costs.